Nurture your new gut-nourishing routine and enjoy the ongoing boost in vitality with our Maintenance Pack.
You’ve brought back the balance and broken bad habits. Nurture your new gut-nourishing routine and enjoy the ongoing boost in vitality with our Maintenance Pack. Keep up your twice or thrice weekly cleanse days going, your digestive health will thank you.
The long-term benefits of looking after your microbiome:
Ready to ship in 1-2 business days from Australia
Sydney: 1-2 Business Days from Dispatch
All Other Capital Cities: 2-4 Business Days from Dispatch
Regional Areas: 5-9 Business Days from Dispatch
Please note our logistics partners provide the delivery estimates and we cannot guarantee the timeframe as it depends on factors outside of our control. During sales or peak trading periods, our team or logistics partners may experience delays in processing and delivering your order, which may take longer than the estimated timeframes above.
*Free Shipping offers do not apply to heavy / bulk orders over 5kg.
Tracking Your Order
You will receive an automated e-mail when you first place your order and a subsequent email and SMS (if you have provided your mobile number) with your tracking information upon order dispatch.
If you encounter any issues with your delivery or have any queries about your order, please email us with your details at [email protected] or call us on (02) 8197 1141 during business hours. We will sort it out!
Heavy / Bulk Australian Orders
Heavy or bulk orders may attract a surcharge from our delivery partners, especially to remote / regional areas – we will contact you before dispatch if a surcharge applies.
Returns & Exchanges
Damaged or Incorrect Goods: In the unlikely event that your order is damaged in transit or incorrectly dispatched, please e-mail us at [email protected] with your order details and a photograph of the damaged goods within SEVEN days of delivery receipt. Our team will happily assist you with organising a replacement or refund.
Please retain the damaged product for potential inspection and return (at FERMIO LAB’s expense) until advised otherwise.
Change of Mind
We do not accept returns or provide store credit for change of mind purchases. You can cancel or modify your order before dispatch by getting in contact with us via e-mail at [email protected] or call our dispatch team on (02) 8197 1141 during business hours. We are not able to amend orders once they have been dispatched from our warehouse.
Please Contact Us if you have any questions about our Returns Policy.