Shipping States: New South Wales (Australia), Queensland (Australia), South Australia (Australia), Western Australia (Australia), Northern Territory (Australia), Tasmania (Australia), Australian Capital Territory (Australia), Victoria (Australia)
Ready to ship in 1-2 business days
from Australia
Shipping Policy
Order Processing: 'My order is still processing, when will it be shipped?'
A: If your order status shows 'processing', it means we're getting busy readying your order for you.
During busy times, this status may appear for longer than usual. Your estimated delivery date is on your order confirmation & included time it takes to process your order.
You'll receive another email when your order is dispatched, which includes your tracking number.
If your order is taking longer than usual, please contact our Customer Service Team.
I can't track my order: 'I can't track my order, is it on its way to me?'
A: Most online orders are trackable via the tracking link provided in your shipping email.
Standard Time – 2-7 Business Days
Express Time – 2-3 Business Days
If you haven’t received a shipping confirmation email, we’re putting together your order for you.
If your order has been shipped and you’re still not able to track it, please contact our Customer Service Team.
Where is my order?
Standard / Express / International
A: If your order has been sent on a trackable courier – you should receive a code via a confirmation email.
It is also worth checking if there are any delivery issues in your area.
If the time is past the normal wait time, and there are no issues in your area, please contact our Customer Service Team for more information.
Refund Policy
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused (unopened), in its original packaging. You’ll also need the receipt or proof of purchase. We do not offer refunds based on dislike of taste - we recommend customers try our single serve sizes before purchasing larger size bags to avoid disappointment.
To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected]
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and fix it up for you asap.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns if the product is opened and used. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Reviews
There are no reviews yet.