Can I return my products?
Sometimes. Yo Life is a marketplace made up of many small ‘sellers’ who run their own store within the platform. As such, each store maintains their own returns policy, which is honoured or declined at their discretion. Policies may vary based on the product, product category or business. We strongly encourage sellers to take returns wherever it is feasible. We advise to contact the seller first in every instance. Check out our terms and conditions to find out more
Can l track my parcel?
Each seller arranges their own shipping. In most cases, you will be provided with a tracking number by the sellers shipping company once the shipping has been scheduled. If you have not been provided a tracking link, contact the seller directly via their store. Yo Life does not have direct tracking ability for products sold by third party supply partners.
How long will my delivery take?
As a guideline, we ask that all sellers on Yo Life fulfil orders within 10 working days, however, this may not always be possible depending on the product or service ordered. For a detailed overview check the parcel tracking link if you have been provided with one, otherwise, contact the seller, to get an estimated delivery date. Store contact details can be found on the sellers store page.
How do l contact Yo Life directly?
For any enquiries that can be handled by stores, or for complaints, feedback, queries, or interviews, please contact us directly by email at [email protected]
The seller isn’t helping to resolve an issue with my purchase, what can I do?
We advise sellers to resolve all disputes fairly and reasonably within 10 working days. In the first instance it is best to work directly with the seller, If your dispute is unresolved, after 10 working days, and you wish to escalate it, please contact [email protected] to share your experience and we’ll endeavour to work with both all parties to resolve outstanding issues.
Do you ship internationally?
In most cases yes, however, it is important to note that international shipping costs will vary from store to store within Yo Life. It is also at the discretion of the seller to determine if their products are shipped internationally, please check with them first via their store.
Can l contact the supplier directly?
Yes. Please contact the supplier directly via the contact details listed on their store page. If you need further assistance, contact [email protected]
Can I sell my products or services on Yo Life?
If you have a product or service that relates to health, fitness or wellness, you can open a store on Yo Life. Click the link below to join the fastest growing health and wellness marketplace.